Common Questions & Answers
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ShopAway is your trusted online shopping destination offering quality products with fast delivery. We provide a wide range of products including electronics, fashion, home goods, and more at competitive prices.
Yes, absolutely! We use SSL encryption to protect your personal information and payment details. All transactions are processed through secure payment gateways, and we never store your credit card information.
Creating an account is easy! Click on "Sign Up" in the top navigation, fill in your details including name, email, and phone number, and verify your account through the confirmation email or SMS.
- Browse our products and add items to your cart
- Review your cart and click "Proceed to Checkout"
- Enter your shipping details
- Choose your payment method
- Complete the payment
- You'll receive an order confirmation via email/SMS
You can modify or cancel your order within 1 hour of placing it, provided it hasn't been processed yet. Contact our customer support at 01991095900 or email [email protected] for assistance.
We offer a 7-day return policy for unused items in their original packaging. Items must be in the same condition as received. Contact us within 7 days of delivery to initiate a return. Some items like electronics and personal care products may have different return policies.
Standard Delivery: 3-5 business days
Express Delivery: 1-2 business days
Same Day Delivery: Within 6 hours (Dhaka only)
Free shipping: Available for orders above ৳2000
Express Delivery: 1-2 business days
Same Day Delivery: Within 6 hours (Dhaka only)
Free shipping: Available for orders above ৳2000
We deliver to most areas in Bangladesh including Dhaka, Chittagong, Sylhet, and other major cities. During checkout, enter your address to see if delivery is available to your location. For remote areas, delivery may take longer or have additional charges.
Once your order is shipped, you'll receive a tracking number via SMS and email. You can track your order status in real-time using this tracking number. You can also check your order status by logging into your account.
We accept various payment methods including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Mobile Banking (bKash, Nagad, Rocket)
- Bank Transfer (DBBL, City Bank, IFIC Bank, and others)
- Cash on Delivery (COD) for select areas
Yes, your payment information is completely secure. We use SSL encryption and work with trusted payment gateways like SSL Commerz. We never store your credit card details on our servers. All transactions are processed through secure, encrypted channels.
Yes, we offer Cash on Delivery (COD) for select areas in Bangladesh. COD is available for orders up to ৳5000. There may be a small COD charge depending on your location. You can select COD as your payment method during checkout if it's available for your area.
Still Have Questions?
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