Return & Refund Policy
7-Day Return Window
Return unused items within 7 days of delivery for a full refund.
Original Packaging
Items must be in original packaging with all tags and accessories.
Quality Guarantee
We guarantee the quality of all our products or your money back.
How to Return an Item
Contact Support
Call us at 01339-283927 or email [email protected] within 7 days of delivery.
Get Return Authorization
We'll provide you with a return authorization number and instructions.
Package the Item
Pack the item securely in its original packaging with all accessories.
Schedule Pickup
We'll arrange for pickup or provide you with return shipping instructions.
Receive Refund
Once we receive and inspect the item, we'll process your refund within 3-5 business days.
Return Conditions
Items Eligible for Return
- • Unused items in original packaging
- • Items with all original tags and accessories
- • Items not damaged by customer
- • Items returned within 7 days of delivery
Items NOT Eligible for Return
- • Used or damaged items
- • Items without original packaging
- • Personal care items (opened)
- • Customized or personalized items
- • Items returned after 7 days
Special Cases
For defective items or wrong products delivered, we offer free return shipping and immediate replacement or full refund.
Refund Process
Processing Time
3-5 business days after we receive the returned item
Refund Method
Refunded to the original payment method used for purchase
Refund Amount
Full refund minus any shipping charges (if applicable)
Exchange Policy
Need a Different Size or Color?
We offer free exchanges for items in different sizes or colors, subject to availability.
Free Exchange
Same item, different size/colorFree Shipping
On exchange ordersNeed Help with Returns?
Our customer support team is here to help you with any return or refund questions.